Category Archives: Dapox Hotel and Resort

Getaways For Grown-Ups

One of the fastest-growing trends in the all-inclusive space is the continued expansion of the “adults-only” segment. Resort companies in the Caribbean are expanding the format with a series of new properties that focus on couples planning destination weddings, honeymooners, couples seeking some time together, as well as groups of singles traveling together.

These new properties include several Dominican Republic resorts, including the Hotel Riu Republica, which debuted in June; the Viva Wyndham V Samana, which opened earlier this year; CHIC Punta Cana, which was unveiled in December 2014; and the Luxury Bahía Principe Samana Don Pablo Collection.

The adults-only expansion is spreading to other Caribbean destinations as well. In January, Royalton Luxury Resorts will open the 455-room Royalton Negril and the 94-room Hideaway at Royalton, an adults-only boutique resort within the Royalton Negril, on Seven Mile Beach. AMResorts operates two adults-only properties in Jamaica: Secrets St. James Montego Bay and Secrets Wild Orchid Montego Bay.

Meanwhile, the Bahamas’ Paradise Island resort district is poised to welcome its first new property since 2007, the adults-only all-Inclusive Warwick Hotel.

These properties appeal to a wide range of travelers, including millennials, baby boomers and generation X vacationers. Virtually all are in search of sunshine, good times and a resort atmosphere that, while free of youngsters, is by no means bereft of the young-at-heart.

Indeed, the growing roster of adults-only resorts targets a clientele that is in search of sophisticated fun in an upscale environment. The deluxe facilities, amenities and services that characterize these properties produce an environment that enables adults to enjoy diverse activities and simply relax among like-minded individuals.

CHIC Punta Cana, for example, has worked toward creating a “social vacation” experience. The property’s contemporary architecture features a well-executed modern interpretation of a classic Las Vegas resort design with clean lines, open vistas and utilization of natural materials in public areas and across the smartly manicured grounds.

Guests can relax in beachside cabanas or under thatched-roof shaded lounge chairs while enjoying butler service. Swimmers can create underwater social media images in the resort’s glass-walled aboveground Mermaid Pool. Beachfront yoga classes are held each morning on an amphitheater-styled stage that overlooks the property’s main pool.

Similarly, the Riu Republica caters primarily to couples in search of surroundings that create a romantic, relaxing atmosphere. Guests enjoy premium liquor, free Wi-Fi throughout the resort, 24-hour concierge services, in-room robes and a special wine list. Concierges can arrange a variety of special experiences, including romantic dinners on the beach.

READ MORE: Has Aruba Had Enough of the All-Inclusive Boom?

Many of these properties also feature premium resort-within-a-resort sections. CHIC Punta Cana guests can upgrade to Diamond Club accommodations that feature such perks as butler service, access to exclusive pool and beach areas, preferential reservations for à la carte dining, suites featuring mini-bars offering premium spirits, early check-in and late check-out, access to the hydrotherapy spa and a private lounge serving breakfast, hors d’oeuvres and desserts. Caribbean resort-goers are famous for spending as much time on the beach as in their rooms (if not more), but the adults-only market has higher-than-average expectations when it comes to accommodations. The newest generation of adults-only properties take accommodations to a next level.

At CHIC Punta Cana, for example, rooms are designed in a contemporary style with balconies, terraces and swim-up suites equipped with minibars. All rooms feature interactive digital televisions that offer complete guest account and resort information. Bathrooms are finished in marble and tile with overhead rain showers. Select suites feature two-person tubs equipped with massaging jets.

Vacationers seeking a luxury villa-style experience can opt for CHIC Mansion, an 11,500-square-foot house featuring six guestrooms, each with a dedicated ensuite bathroom. The villa also features a private pool, hot tub, patio, sound system and games room with a pool table. Mansion stays include roundtrip airport transfers, butler service, a private pool cabana with an attendant and a complimentary spa treatment for each guest at the 5,246-square-foot Royal Spa. The Spa is one of the best of its kind with a hydrotherapy circuit and several treatment pools, each designed to provide a different temperature and sensation.

Human Resource Management in Hotel Industry in Taiwan

Contemporary international literature identifies three major human resource management (HRM) issues as being critical in the hospitality industry across the globe, both currently and in the future. They are: service quality, training and development, and staff recruitment and selection. This study involved interviews with the most senior managers in a sample of chain hotels in Taiwan nominated by the hotels as being responsible for HRM. This study explored whether three major HRM issues identified in the literature are perceived as important by Taiwanese hoteliers. The results suggest that although most participants perceive these issues as significant and challenging, they are focused mainly on operational rather than strategic solutions for dealing with these issues. It is argued that the current and emerging challenges facing the industry demand an approach to HRM that is far more strategic than the traditional focus of personnel administration. The implication is that HRM has a key role to play in creating and sustaining competitive advantage in hotels. A particular strength of this study was its use of face-to-face interviews, which enabled a more intensive exploration of the thinking of participants than is often the case with quantitative surveys.

Jamaican jewels

Trens hotel last year

1. Hotel restaurants get interesting

Michelin stars and hotels have long been an apposite pairing (Paris and London hold constellations), but in 2016, many hotels are saying goodbye to cloches and cheese carts and turning the idea of a resident hotel restaurant on its head.

Following Rene Redzepi’s successful Noma residency at the Mandarin Oriental Tokyo last year, chefs of similar acclaim are setting up temporarily at hotels. Grant Achatz, three Michelin-starred chef at Chicago’s Alinea, will take over at the new Faena Hotel Miami Beach, while Albert Adrià, of the inimitable elBulli in Spain, will host a 50-day dining concept at London’s Café Royal.

Over in Dubai, the new Palazzo Versace opens restaurant Enigma in January, where the chefs will change four times a year. Likewise, east London hotspot the Town Hall Hotel is planning to host a rotating list of global mixologists at their award-winning cocktail bar Peg + Patriot, alongside their existing ‘bed and beverage’ offering, whereby rooms are stocked with homemade cocktails straight from the bar.

2. Hotels go smart

2015 was the year that saw Japan successfully pull off a hotel manned solely by robots. Hotels will continue in a techie vein this year, focusing on a smoother experience for guests.

Arrive hotel, opening in Palm Springs, is the creation of Facebook millionaire Erza Callahan. It’s a hotel for the social media age, with easy check-in at the hotel bar, multi-functional staff (all will be able to do check-ins, park your car or deliver room service), and in-room Netflix and Apple TV. Rooms won’t, however, include landline telephones – instead all services will be available by text message. Similarly, in Baja California, guests of new hotel Mar Adentro will have personalised tablets in rooms which control everything from the air-con, to ordering room service, to declaring any dietary requirements. Wi-Fi will also be as strong on the beach as it is in the hotel.

Hopefully stronger Wi-Fi will trickle down into the mainstream: Best Western, the first hotel brand to introduce free Wi-Fi, is leading the industry once again with its new Li-Fi technology. Showcased last year, it would mean that 5g technology could be transmitted through lights, meaning an unprecedented connection speed in rooms – and no more having to visit the hotel lobby to get a decent connection.

Check-in and out will also be a big focus. Late check-outs for no extra charge are becoming more popular (Only You in Madrid already live by this rule, alongside an all-day breakfast), and hotels will start experimenting with the 24-hour blocks (already adopted by The Patina hotel group). This would mean that if you check in at 4pm, for example, you will not be asked to check out before 4pm the following day.

Hotel Marketers Celebrate this July 4

This Independence Day, hoteliers are not only celebrating a long weekend bustling with holiday travelers, but all the other indicators that prove there are more sunny skies ahead for the industry:

1) A Winning Trifecta: Thriving Group Business, Stable Economy & A Positive Hotel Market 

The hotel industry’s up cycle has exceeded expectations. Occupancy rose 1.5 percent, driven by an increase in demand of 3.4 percent. ADR increased 2 percent and RevPAR rose by 3.6 percent – making May 2017 the 87th month of consecutive RevPAR growth.

Even after two months with a declining pipeline of new rooms, the number of new room construction reached 192,000. This is a small increase (April 2017’s count was 189,000) and shows that the pipeline of new construction is flourishing, but at a slower pace.

Most of the new construction focuses on select-service hotels without substantial meeting space, which is a boon for hoteliers overseeing full-service properties who continue to see an uptick in their booking pace as large groups compete to lock in venues. 

2) Owners’ Investment in a Remarkable Product

You can be out-of-this-world creative. You can have the wittiest, most clever and memorable hotel marketing concept. You can even have a generous hotel marketing budget to pay for massive exposure in front of all the right audiences.

Yet, all of that means nothing without a truly differentiated hotel product.

If your property is providing a lackluster experience with frayed edges, outdated décor, and musty smells, no amount of brilliant marketing can save you from the downward spiral of lost revenue.

New hotels with bold concepts and fresh guest experiences are springing up in all directions, so hotel owners need to invest in their properties to keep up with modern expectations. Thankfully, more and more hotel owners are realizing that the best hotel marketing investment they can make is in enhancing their property, the experience and the service.

3) The Lowest Summer Gas Prices in Years

The start of summer is not normally a time for low gas prices, since so many people are taking to the road and creating demand. However, with the recent drop in oil costs, travelers are elated to find some of the lowest summer prices at the pumps for the first time in 12 years. In fact, this holiday weekend’s prices could be the lowest 4th of July gas prices since 2005. According to AAA, gas prices have been falling every day since June 2nd and are expected to keep dropping. Consider us pumped for all the road travelers ahead.

4) Expanding Awareness of Book Direct Benefits

Fueled by affordable digital marketing tools and increasing comfort in deploying them, hotel marketers are feeling more confident and emboldened to push for direct bookings instead of relying on OTAs to fill their rooms.

In April, Hyatt Hotels became the latest brand to offer a discount to guests who book directly from the Hyatt website, following similar programs by Marriott International, Hilton Worldwide and Starwood Hotels & Resorts. These moves by the major chains are heightening public recognition of the benefits of booking direct and are chipping away at the myth that OTAs save money. With the stage set by industry titans and all the advanced marketing tools and metrics available to hoteliers, we expect this momentum to continue to swell.

Competitors in the Sydney Hotel Industry1

Friendships with competitors can improve the performance of organizations through the mechanisms of enhanced collaboration, mitigated competition, and better information exchange. Moreover, these benefits are best achieved when competing managers are embedded in a cohesive network of friendships (i.e., one with many friendships among competitors), since cohesion facilitates the verification of information culled from the network, eliminates the structural holes faced by customers, and facilitates the normative control of competitors. The first part of this analysis examines the performance implications of the friendship‐network structure within the Sydney hotel industry, with performance being the yield (i.e., revenue per available room) of a given hotel. This shows that friendships with competitors lead to dramatic improvements in hotel yields. Performance is further improved if a manager’s competitors are themselves friends, evidencing the benefit of cohesive friendship networks. The second part of the analysis examines the structure of friendship ties among hotel managers and shows that friendships are more likely between managers who are competitors.

Catch hotel business

Since its inception more than 16 years ago, Karisma Hotel & Resorts has remained steadfast in its commitment to agents. “Ninety-nine percent of our business comes through agents,” said Mandy Chomat, Karisma’s executive vice president. “We know their value. And that’s why we’re paying 21 percent.”

To earn commissions of 21 percent, agents must become certified as Gourmet Inclusive Vacation Consultants (GIVC). “We don’t want just anybody – we want agents who are committed to us and are really going to promote our product,” Chomat said. “We do things for GIVC agents that we don’t do for other travel agents, so they always have a competitive edge. And that’s really our driving force.”

Agents interested in capturing a larger share of Karisma business will find that the company’s brands appeal to a wide range of travelers. Here are four niches you should consider targeting.

WEDDINGS

“If agents are looking into the wedding space they’ll see that our wedding offerings are extremely competitive and our commissions are higher than the norm,” said Chomat.

Karisma features a three-night “Brides Dress Rehearsal” program, enabling couples to meet with onsite photographers, musicians, florists and the wedding team. They are able to sample menus, wedding cakes, and signature cocktails and wine pairings. Cost is $699 per couple. Couples receive $500 wedding credits when they book 10 or more rooms.

Karisma’s “Gourmet Inclusive Wedding Events” program provides couples with cuisine and beverage options, an array of ceremony locations, an onsite wedding planner, playlists and chef pairings. It features the “Memorable Moments Signature Wedding Collection,” with six themed options for weddings.

ROMANCE

“The El Dorado brand is for that adult traveler who really wants exceptional food, service and experiences to reignite the romance that we all start with. Everything is catered to what I call ‘perfecting connecting,’” said Chomat. “Everything’s catered to get people to just relax, take a step back and enjoy each other’s company. Besides all the amenities we have – whether it’s day beds in the casitas, the swim-up suites, the infinity pools – it’s just a romantic setting for adults.”

Last year, Karisma upped the ante on its romance offerings with the debut of 30 overwater bungalows, or palafitos, at El Dorado Maroma. In addition to stunning ocean views, the palafitos feature glass-bottom floors, private infinity pools, indoor Jacuzzis and large decks with lounge chairs.

“These are the first and only over-the-water offerings in all of Latin America, eliciting a one-of-a-kind experience for travelers seeking the ultimate luxury getaway – whether it’s to celebrate a honeymoon, birthday, anniversary, or for no reason at all but to become immersed in nature and be pampered with the finest hospitality,” Chomat said.

Full Speed Ahead

Brexit. Currency fluctuations. Terrorist attacks. These are just a few of the challenges to selling Europe in the 21st century. Yet tourism there is steadily increasing, albeit incrementally.

Preliminary findings show that international visitor numbers to Europe last year grew by 2 percent over 2015, despite “a number of destinations affected by safety and security challenges,” according to a statement by the United Nations World Tourism Organization (UNWTO). In raw numbers, about 12 million more people took overnight trips to Europe in 2016 than in 2015, bringing the total to 620 million. Looking ahead, the majority of the UNWTO’s Panel of Experts project that tourism to Europe will grow by another 2 to 3 percent in 2017.

The challenges aren’t stopping major hotel companies from opening new properties there, either. Many, including InterContinental Hotels Group (IHG), Hilton Hotels & Resorts, Marriott International and Hyatt Hotels & Resorts, are moving ahead with developments. Among Marriott’s upcoming hotels are more than 20 Moxy properties, including about a dozen that are slated to open this year. IHG is developing hotels across several of its brands, including InterContinental, Hotel Indigo and Holiday Inn.

Following are a sampling of hotels scheduled to debut in 2017.

The 100-room Four Seasons Hotel London at Ten Trinity Square opened in January in the restored former headquarters of the Port of London Authority. The property, which is within walking distance from the Tower of London and Tower Bridge, also has 41 private residences and a private members club. Three-star French chef Anne-Sophie Pic has opened La Dame de Pic, her first U.K. restaurant, in the hotel; an Asian restaurant is set to open this spring. The centerpiece of the lobby – a large, colorful rotunda – hovers over a bar and lounge. A spa is set to open this spring, as well as an indoor pool and vitality pool. 800-819-5053, www.fourseasons.com/tentrinity

At press time, Le Méridien Visconti Rome was slated to open in February. Located between the Spanish Steps and the Vatican, the hotel offers 240 accommodations with floor-to-ceiling windows and contemporary décor and furniture. Some suites feature private balconies, and Corner Suites have views of the Palace of Justice. Among the public areas are a rooftop terrace and Le Méridien Hub, a living room-like, multi-purpose space that offers the brand’s Sparkling Social Hour. Culinary options include an Italian restaurant and a French patisserie. 800-543-4300, www.lemeridienviscontirome.com

One of several Moxy properties under development in Europe, the Moxy Vienna Airport is set to debut in March. This millennial-targeted hotel offers 405 accommodations with USB ports and high-quality sound systems, among other perks. The bright, open lobby has contemporary furniture and “plug-and-meet” gathering areas with ergonomic seating, large writing walls, 56-inch TVs for presentations, a video wall, and snacks and beverages available 24/7. A healthy continental breakfast is served each morning, and local brews and wines by the glass are on tap each evening

Maine Resort

Location, Location, Location! Typically the first thing you’ll want to consider in a Maine resort is the location. This doesn’t just mean narrowing your options down to one particular city. Instead, you want to find a Maine resort that is right on the beach. This will cut down on commute time as you won’t have to shuttle back and forth from the beach to your resort. It will also typically afford you the most beautiful and romantic views. You’ll also want to look for an option that is relatively close to town as well. Money Saving Amenities Most any Maine resort you look into will offer some type of amenities. While many of them will be tempting you should keep in mind that you’ll want to look out for options that will save you money. For example, choosing a Maine resort that has a coffee maker in the room will prevent you from wasting money on costly cups of coffee. You can also choose an option with a microwave and mini-fridge to enable you to make a few simple meals in your room to cut down on the cost of dining out. Free Activities You’re likely to want a Maine resort that has many activities to choose from as well. Look for options like rowboats and canoes that come free of charge and include the use of life jackets. You might look into choices like the Beach Cove Hotel that also offers a picnic area, fireplace and mile long scenic walk. These free activities can help make sure you have the best time while also keeping costs low.

Variety of Rooms One thing that you’d do well to keep in mind is that the best plan is to look for a Maine resort that you and your family can return to again and again. This means that instead of choosing a Maine resort that meets your needs as they exist now, you’ll want to look for a resort that has other options as well. Look for a resort that has several sizes in rooms so that no matter your party size in the future you can return the to the resort you loved so much on your last trip.

Living in the palace

All-inclusive resorts have been around for more than 30 years in some form or another, but not all of the brands that have emerged in that time can be said to be truly innovative. A case in point is Palace Resorts, which has successfully combined premium accommodations with deluxe amenities, facilities and services – plus an emphasis on A-list entertainment and a full menu of resort activities.

“An unparalleled level of service and comfort is standard throughout every property under the Palace Resorts umbrella,” said Palace Resorts Vice President of Sales and Marketing Kathy Halpern, referring to the company’s eight properties in Mexico and its resort in Jamaica. “We take the all-inclusive concept to the next level with well-appointed guestrooms featuring in-room whirlpools. We also feature CHI-branded products and amenities, including flatirons and blowdryers, shampoo, conditioner, body lotion and soaps.”

Palace Resorts properties have also “raised the standard” on food-and-beverage offerings, said Halpern, offering guests “top-shelf alcohol and luxury dining throughout the resort,” plus 24-hour daily room service.

Additionally, Palace distinguishes itself on the entertainment front with performances by top-shelf international entertainers. “We’ve had top-notch performances featuring incredible acts such as Shaggy, Usher, Ricky Martin, OMI, Enrique Iglesias, Gloria Gaynor, and Kool and the Gang,” Halpern said, adding that Duran Duran closed out 2016 with a concert at the Moon Palace Arena, with The Cranberries scheduled to perform there this year.

In other developments, the Grand at Moon Palace Cancun, a resort-within-a-resort located within the Moon Palace Cancun complex, is undergoing a $450 million renovation, designed to elevate it to the “highest possible luxury standards,” said Halpern. The revamped property will offer travelers more than 1,300 guestrooms; an expanded lobby; nine outdoor swimming pools, including an adults-only pool with a live DJ; five swim-up bars; a beach club; a waterpark; and a bowling alley.

“The Grand at Moon Palace Cancun will offer guests who wish to elevate the concept of a traditional all-inclusive an unparalleled luxury feel,” said Halpern. “Guests of all ages will have hours of endless indoor and outdoor entertainment at their disposal via a massive waterpark and six-lane bowling alley.”

The Grand at Moon Palace Cancun will also offer guests eight dining options, including Asian, French, Lebanese and Mexican fare, and family-friendly facilities including The Playroom for younger kids, and a teen lounge featuring video games and a giant concession stand. Additionally, the resort will offer the Awe Spa, a new 76,875-square-foot facility featuring more than 60 spa suites, a hydrotherapy circuit, plunge pools, and steam and sauna rooms.